KLD FAQ’s

What shipping options?

We ship worldwide via FedEx. Within the U.S., we offer free shipping with FedEx Ground (5-7 business days) on all orders above $150. For orders below $250, we offer FedEx Ground (4-6 business days) for a cost of $4.90 or FedEx 2day (2-3 business days) for a cost of $19. For International orders, we offer free shipping on all orders above $300. For orders below $300, shipping cost is $14.90 and takes 3-6 business days.

 

What payment methods are accepted ?

We accept the following forms of payment:

American Express, Visa, MasterCard, Discover, Amazon Payments and PayPal. Customers based in the U.S. can apply for our financing program, which will let you divide the payment over up to 6 months.

 

Will my purchase arrived gift wrapped?

Yes, it will arrive in our exclusive pouch and gift-box, along with a care card are enclosed.

 

Can I include a personalized gift message with my purchase?

Yes, please make a note under “Special Instructions” before checking out.

 

How can I check an order I placed?

You can log into your account to track recent orders. Enter your email and confirmation number.

 

How can I make returns or exchanges?

All pieces are custom made. There are no exchanges or returns on merchandise purchased. All sales are final. Any concerns or issues must be expressed within 10days of receiving pieces for return approval. No returns are accepted there after.